Booking Terms & Conditions

Terms and Conditions

1. THE CONTRACT

The Contract for a short-term holiday rental will be between Holwell Farmhouse (referred to as “us”, “we” or “our”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking terms and conditions. As our property is located in England, you and we agree that the laws of England will govern our contract with you (the “Contract”). If any individual term or clause stated in these terms and conditions held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.

The Contract will not come into force until we have received the Deposit referred to in Clause 2 below. The Contract will be subject to these booking terms and conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival we must be provided with a full list containing the names and ages and contact details of all guests (which we will hold subject to Clause 13 below).

2. DEPOSIT AND PAYMENT

Your booking (“Booking”) may be placed by email or directly on our online reservation system.  Where your Booking is communicated to us by telephone or by email, we will enter it onto our online reservation system, which will automatically generate a summary by email to the email address you provide in the online Booking form.  However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.

Your Booking will only be confirmed and our Contract will only come into force once we have received payment in cleared funds of a deposit of twenty five cent (25%) of the full cost of your Booking (the “Deposit”) and we have emailed you a booking confirmation.

The Deposit must be paid within three (3) days of the Booking being placed or the provisional booking will be deleted from the system.

The balance of the rental will be due for payment Forty two (42) days prior to your holiday commencement date (the “Holiday Commencement Date”).

If you paid the Deposit by credit or debit card, you authorise us to use the details of the same credit or debit card to settle the balance of the rental. We will only act on this authority if you have not contacted us prior to the Balance Due Date to arrange alternative payment of the balance.

If for any reason we are unable to take payment of the balance by the due date and you are unable to promptly rearrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking.  If your Booking is made less than forty two (42) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.

No entry to our properties will be allowed without payment, in full, being cleared beforehand.

We accept payment by most major credit or debit cards and by bank transfer.

3. CAUTIONARY DEPOSIT

The Cautionary Deposit of £1,250 (one thousand, two hundred and fifty pounds) is a security bond made between the client (Principal Renter) and the property owner, which is taken on the understanding that the client will take care of and cause no damage to the property rented during their stay. Any difficulties or complaints while staying at the Farmhouse should be made as soon as possible by email or by phone. The Principal Renter agrees that the Cautionary Deposit will be taken at the time of final payment. Holwell Farmhouse also undertakes to return the Cautionary Deposit within 14 days of the holiday or satisfaction of any remedial works required to meet the renters obligations in respect of the condition of the property (whichever is the later).

3. CANCELLATION

  1. You may cancel your booking at any time; however, You will not be entitled to reimbursement of the monies paid as a deposit – The deposit should be deemed non- refundable. If your Arrival date is less than three months away the balance will still be due to us. As a goodwill gesture the Agency or the Owner may attempt to re-let the stay, if it is more than 3 months to the Arrival date. In this instance We/ the Owner may need to apply an offer or discount to sell the stay. Any monies that could be reimbursed will be at the discretion of Us (if we re-let the stay) or the Owner (if they re-let the stay.)

  2. In the event of a cancellation by you {after deposit paid, before balance paid} please contact us by email or phone, so every effort can be made to re-let the property. We will endeavour to re-let the property. You are strongly advised to take out appropriate holiday cancellation insurance.

4. CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, Internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)

If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.

5. PERIOD AND OTHER TERMS OF HIRE

The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”.

Unless expressly agreed by us in writing, you should not arrive before 4pm on the Holiday Commencement Date, and you must leave and vacate the property by 10am on the Holiday Departure Date. Failure to do so may result in you being charged a further day’s rental.

You must not use the property except for the purpose of a holiday during the Holiday Period, and not for any other purpose or for a longer period except with our express written agreement.

The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.

Extra overnight guests may pitch tents within the grounds between March-September with written confirmation only. Tent’s are charges at £25 each with an electrical supply for up to four tents at £10 per day. *The stay of extra tents may incur further costs on the farmhouse booking – This will be at the direction of the the owner, with written confirmation.

This Contract relates to a “holiday let” the purpose of which is to confer on you as a holidaymaker the right to occupy our property for a holiday only. You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure under any applicable law including but not limited to under the Private Housing (Tenancies) (England) Act 2016 now or at the end of the Holiday Period. You may not sub-let the property.

In the event that you are required, in accordance with guidelines imposed by the UK  Governments in relation to the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)), to self-isolate at the property you will be responsible for the cost of (i) any additional nights out with the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.

6.NUMBER OF PERSONS USING THE PROPERTY

Under no circumstances may more than the maximum number of persons stated on our website occupy the property, except with our express written permission in which case we shall be entitled to charge an additional fee. We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your party must not use our accommodation or facilities except with our express written permission. 

7. OUR LIABILITY

We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.  Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.

8. CARE OF THE PROPERTY

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

Smoking is not allowed in any of our properties.

You must ensure the property is securely locked when not occupied by you.

9. DAMAGES & BREAKAGES

If there are any accidents or breakages during the stay please make a note and leave it in the Farmhouse Lobby or contact hello@holwellfarmhouse.co.uk. You will be required to pay for replacements. The Farmhouse will be cleaned before you arrive and it is expected that the private ownership of the Farmhouse will be respected and that it will be left in a like for like order for the next guests. Any extra cleaning charges given to Holwell Farmhouse from our contract cleaners for excess cleaning, will be automatically passed on to the client.

Should a property key become misplaced during your stay, we will replace it upon you paying for the cutting of a new one.

10. WIFI & INTERNET

Free Wi-Fi is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service.  We will not be liable for slow connections or for any interruptions to or the failure of this service.

11. RIGHT OF ENTRY

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

12. COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!). We live 25 minutes away, and will do our best to resolve any problem.

13. DATA PRIVACY STATEMENT

Without your written consent, we will not share or sell any personal information given to us.  

14. DRONES, NIGHT LANTERNS AND FIREWORKS

The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night lanterns and candles are expressly forbidden as they are a fire hazard and can cause death or injury to local livestock.

15. PETS

Dogs are allowed in the property, please confirm the number of dogs when making your booking. 

16. CARE OF YOUR PROPERTY

Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.

If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs.  We may dispose of any unclaimed property after three (3) months.

DevonDays Festival – Terms & Conditions

1. THE EVENT

DevonDays (“the Event”) is a ticketed, multi-day festival hosted by Holwell (“we”, “us”, “our”) at Holwell, Devon.

By purchasing a ticket and/or attending the Event, you (“you”, “your”, “the ticket holder”) agree to be bound by these Terms & Conditions.

2. TICKETS & ENTRY

  • All tickets are non-refundable, except where expressly stated in these Terms.

  • Tickets are issued subject to availability and are valid only for the date(s) stated.

  • We reserve the right to refuse entry or remove any person from the Event site if behaviour is deemed unsafe, disruptive, or in breach of these Terms, without refund.

  • Tickets may not be resold for commercial gain without our prior written consent.

3. CANCELLATION BY YOU

  • All ticket purchases are final and non-refundable.

  • If you are unable to attend, tickets may be transferred to another guest, provided:

    • We receive written notice (email) at least 48 hours prior to the Event, and

    • The new attendee agrees to these Terms & Conditions.

  • We strongly recommend that you obtain event or travel insurance.

4. CANCELLATION OR CHANGES BY US

We reserve the right to:

  • Amend the Event schedule, timings, line-up, speakers, chefs, or experiences where necessary.

  • Make reasonable changes to the format of the Event.

These changes do not entitle the ticket holder to a refund.

If we are required to cancel the Event in full (outside of Force Majeure—see Clause 5), you will be entitled to:

  • A full refund of the ticket price paid.

No additional compensation (including travel, accommodation, or other expenses) will be provided.

5. FORCE MAJEURE

We shall not be liable for any cancellation, delay, or material alteration to the Event due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions 

  • Fire, flood, or land conditions

  • Government restrictions or public health concerns

  • Acts of God, terrorism, or civil unrest

  • Supplier or infrastructure failure

In such circumstances:

  • We may reschedule, postpone, or cancel the Event.

  • Refunds will be issued at our discretion and may be partial or in the form of credit toward a future event.

This shall be the full extent of our liability.

6. WEATHER & OUTDOOR NATURE OF EVENT

DevonDays is an outdoor and rural event.

  • The Event will proceed in most weather conditions unless deemed unsafe by us.

  • You are responsible for bringing suitable clothing and footwear.

  • No refunds will be issued due to adverse weather.

7. HEALTH & SAFETY

  • You attend the Event at your own risk.

  • You must comply with all safety instructions, signage, and staff guidance at all times.

  • Certain activities (e.g. wellness sessions, outdoor walks, fire-based experiences) are undertaken voluntarily.

We accept no responsibility for injury unless caused by our proven negligence.

8. FOOD, DRINK & ALLERGIES

  • Food and drink are provided by third-party chefs and suppliers.

  • While all reasonable care is taken, we cannot guarantee allergen-free environments.

  • It is your responsibility to inform us of any allergies in advance and to check with vendors on the day.

  • No external alcohol may be brought onto the Event site.

  • All alcoholic beverages must be purchased from authorised vendors operating at DevonDays.

  • We reserve the right to refuse entry or remove any alcohol brought onto site in breach of this condition.

  • For the safety and security of all guests, we reserve the right to conduct bag searches upon entry to the Event. Refusal to comply with a search request may result in refusal of entry without refund.

9. PHOTOGRAPHY, FILMING & MEDIA

  • DevonDays will be photographed and filmed for promotional purposes.

  • By attending, you grant us the right to use any images or footage in which you may appear across marketing, social media, press, and digital platforms.

If you do not wish to appear in content, please notify us in writing prior to the Event.

10. PERSONAL PROPERTY

  • All personal belongings are brought to the Event at your own risk.

  • We accept no liability for loss, theft, or damage.

11. BEHAVIOUR & SITE USE

You agree:

  • To respect the land, environment, and other guests.

  • Not to engage in illegal, dangerous, or disruptive behaviour.

  • To follow any site-specific rules provided on arrival.

We reserve the right to remove any guest who breaches these conditions without refund.

12. WRITTEN PERMISSIONS

  • Any commercial activity, brand activation, photography for commercial use, or media coverage must have prior written permission from us.

  • Drone use is strictly prohibited unless authorised in writing.

13. LIABILITY

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by our proven negligence

  • Fraud or fraudulent misrepresentation

Otherwise, our total liability shall be limited to the ticket value paid.

14. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.